- No being handed from 1 person to the next, deal with the same person end to end,
- No wait times, if we can’t answer your call, it’s probably because we are on hold to a bank, we will message you that we will call you right back and when.
- We take accountability for the situation, if something goes wrong with the lender, we fight for you, and if it doesn’t work out FAIRLY we cover the cost.