1. No being handed from 1 person to the next, deal with the same person end to end,
  2. No wait times, if we can’t answer your call, it’s probably because we are on hold to a bank, we will message you that we will call you right back and when.
  3. We take accountability for the situation, if something goes wrong with the lender, we fight for you, and if it doesn’t work out FAIRLY we cover the cost.